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Types of information we may collect from you

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You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number.

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We may gather further personal information from you as you use our services:

• Family details for example next of kin

• GP details

• Educational background

• Employment details

• Services, for example, details of services accessed or offered by providers

• Lifestyle and social circumstances

• Medical details

• Medical records held in the client’s records, where we hold or manage the clients’ records

• Responses to surveys and feedback forms

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As a healthcare provider we are required to collect and store medical records as part of our service in accordance to the HCPC requirements. 

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Information our website automatically collects about you

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When visiting our website, we may automatically collect information including the following:

• Technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;

• information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

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How we use your information

 

Your information may be used to:

• Check analytical data to evaluate how effective the products and services we offer have been

• Investigate complaints, legal claims or important incidents

• To provide you with information and/or services that you request from us

• Review the quality and standards of our services to maintain the highest standards.

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Third party links

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Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Compliance with regulating authorities

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As a healthcare provider who is processing personal information, we are registered with the ICO. 

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Access to your personal data

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You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to us via the contact form at the bottom of this page. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

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Changes to our privacy policy

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Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

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Questions, comments and requests regarding this privacy policy should be submitted via the contact form at the bottom of this page.